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Using Multi-Factor Authentication (MFA) with EAGLEi

Effective Tuesday, June 4, 2024, all EAGLEi users must utilize MFA to be able to access the platform.

FAQs

What is Multifactor Authentication (MFA)?

MFA is a layered approach to securing your online accounts and the data they contain. When you enable MFA in your online services, you must provide a combination of two or more authenticators to verify your identity before the service grants you access. Using MFA protects your account more than just using a username and password.

Who is required to enable MFA?

Any person who logs into EAGLEi will need to enable MFA.

Note: This does not affect Black Talon Academy user logins.

What are other names for MFA?

“Two Factor Authentication,” “Multifactor Authentication,” or “Two Step Factor Authentication.”

Can I opt out of using MFA when accessing EAGLEi?

To access EAGLEi, all users must enable MFA.

Where do I download the Salesforce Authenticator App?

Salesforce Authenticator for Android on Google Play

Salesforce Authenticator for Apple on App Store

As an MSP, our support team shares one login for EAGLEi. Is there a solution for implementing MFA?

Yes. As an example, we have provided steps to utilize LastPass Sharing features. If you need assistance, please contact us at EAGLEi@blacktalonsecurity.com.

Salesforce Authenticator Setup Instructions

Step 1

Log into EAGLEi to Begin

Starting June 4, 2024, when you log into EAGLEi it will display the Connect Salesforce Authenticator prompt which includes instructions for you to follow.
Step 2

Download Salesforce Authenticator App

From the App Store or Google Play, install the Salesforce Authenticator App on your mobile device.

Salesforce Authenticator for Apple on App Store

Salesforce Authenticator for Android on Google Play
Step 3

Add EAGLEi Account to Authenticator

Open the app on your device and click to Add an Account. Note the two-word phrase that appears.
Step 4

Enter Two-word Phrase to Connect

Return to EAGLEi, enter the two-word phrase on the Connect Salesforce Authenticator prompt and click Connect to complete setup.
Step 5

Verify Your Identity with MFA

Going forward, each time you access EAGLEi and click Log In, you will be prompted to Verify Your Identity by entering the code generated by the Salesforce Authenticator App.

Log into EAGLEi to Begin

Starting June 4, 2024, when you log into EAGLEi it will display the Connect Salesforce Authenticator prompt which includes instructions for you to follow.

Log into EAGLEi Portal

Download Salesforce Authenticator App

From the App Store or Google Play, install the Salesforce Authenticator App on your mobile device.

Salesforce Authenticator for Apple on App Store

Salesforce Authenticator for Android on Google Play

Add EAGLEi Account to Authenticator

Open the app on your device and click to Add an Account. Note the two-word phrase that appears.

two-word-phrase-mfa

Enter Two-word Phrase to Connect

Return to EAGLEi, enter the two-word phrase on the Connect Salesforce Authenticator prompt and click Connect to complete setup.

MFA Connect SF Authenticator (1)

Verify Your Identity with MFA

Going forward, each time you access EAGLEi and click Log In, you will be prompted to Verify Your Identity by entering the code generated by the Salesforce Authenticator App.

MFA Connect SF Authenticator (2) with Verify Your Identity

Other Verification Methods

You can also choose to use a different verification method with an authenticator app you may already have on your device such as Google Authenticator or other apps. Use the instructions below for setup.

Another Verification Method Setup Instructions

Step 1

Log into EAGLEi to Begin

Starting June 4, 2024, when you log into EAGLEi it will display the Connect Salesforce Authenticator. If you choose not to use Salesforce Authenticator for MFA, you can use an app already on your device such as Google Authenticator or install one from the App Store or Google Play.
Step 2

Choose Another Verification Method

Click Choose Another Verification Method at the bottom of the Connect Salesforce Authenticator prompt.
Step 3

Select Use Verification Codes

Select Use Verification Codes from an authenticator app and click Continue.
Step 4

Scan the Connect an Authenticator App QR

The Connect an Authenticator App will be displayed with a QR code and a verification code box. Open your preferred authenticator app on your device and add an account by scanning the QR code and entering the provided verification code.

Note: If you cannot scan the QR code, select the option I Can’t Scan the QR Code and follow alternate instructions.
Step 5

Verify Your Identity with MFA

Once EAGLEi is connected to your authenticator app, login and follow onscreen instructions for any final steps to complete setup.

Going forward, each time you access EAGLEi and click Log In, you will be prompted to Verify Your Identity by entering the code generated by your mobile device authenticator app.

Log into EAGLEi to Begin

Starting June 4, 2024, when you log into EAGLEi it will display the Connect Salesforce Authenticator. If you choose not to use Salesforce Authenticator for MFA, you can use an app already on your device such as Google Authenticator or install one from the App Store or Google Play.

Log into EAGLEi Portal

Choose Another Verification Method

Click Choose Another Verification Method at the bottom of the Connect Salesforce Authenticator prompt.

MFA Choose Another Authenticator (1)

Select Use Verification Codes

Select Use Verification Codes from an authenticator app and click Continue.

MFA Choose Another Authenticator (2)

Scan the Connect an Authenticator App QR

The Connect an Authenticator App will be displayed with a QR code and a verification code box. Open your preferred authenticator app on your device and add an account by scanning the QR code and entering the provided verification code.

Note: If you cannot scan the QR code, select the option I Can’t Scan the QR Code and follow alternate instructions.

Verify Your Identity with MFA

Once EAGLEi is connected to your authenticator app, login and follow onscreen instructions for any final steps to complete setup.

Going forward, each time you access EAGLEi and click Log In, you will be prompted to Verify Your Identity by entering the code generated by your mobile device authenticator app.

MFA Connect SF Authenticator (2) with Verify Your Identity

Shared Login Admin Setup Instructions

For our clients and business partners that are using a shared login, an IT/MSP Support team for example, we recommend using a password manager application such as LastPass. The password manager application should provide an account username and password sharing feature as well as a One-Time Password Code Generator feature. Typically, an individual or IT/MSP department is designated by your company as a primary Admin for the EAGLEi Account and LastPass. The Admin should complete the following steps:

Step 1

Add EAGLEi Account to Password Manager

Launch the LastPass password manager and add the existing EAGLEi Account Login and password.
Step 2

Log into EAGLEi to Begin

Go to the EAGLEi portal and log in with the shared username. (Examples: Support@CompanyName.com or Info@CompanyName.com)

When prompted with Connect Salesforce Authenticator, select Choose Another Verification Method, then Use verification codes from an authenticator app…, and then I Can't Scan the QR Code.

In place of the QR Code, a Key will be prompted. Highlight and copy the key to your clipboard.
Step 3

Connect the Secret Key to Link Password Manager

In LastPass, edit the EAGLEi account. Locate the One-time passcode field and click Enter Your Secret Key. Paste the key from Salesforce Authenticator and click Activate.

Click the Show/Hide icon to reveal the One-time passcode that was automatically filled in. Copy the revealed numeric passcode to your clipboard. Click Save. Please pause approximately 60 seconds before proceeding to the next step.
Step 4

Verify Your Identity

On the EAGLEi webpage, locate the Verification Code field and paste the LastPass One-time passcode. Click Connect.

Verify Your Identity will display the shared username and prompt for an additional Verification Code. Paste the LastPass One-time passcode. Click Verify.
Step 5

Distribute Shared Login Credentials

In LastPass, edit the EAGLEi account. Click the Share icon (bottom left of screen) and enter a Recipient Email Address for one or more authorized team members. Typically, do not click Allow Recipient to View Password. Click Share.

Reference the Shared Login Authorized User Setup Instructions below to continue setup.

Get more information about LastPass Sharing.

Add EAGLEi Account to Password Manager

Launch the LastPass password manager and add the existing EAGLEi Account Login and password.

Log into EAGLEi to Begin

Go to the EAGLEi portal and log in with the shared username. (Examples: Support@CompanyName.com or Info@CompanyName.com)

When prompted with Connect Salesforce Authenticator, select Choose Another Verification Method, then Use verification codes from an authenticator app…, and then I Can't Scan the QR Code.

In place of the QR Code, a Key will be prompted. Highlight and copy the key to your clipboard.

2 MFA Shared Login - Cant Scan QR Code Enter KEY

Connect the Secret Key to Link Password Manager

In LastPass, edit the EAGLEi account. Locate the One-time passcode field and click Enter Your Secret Key. Paste the key from Salesforce Authenticator and click Activate.

3 MFA Shared Login - LastPass (1)

Click the Show/Hide icon to reveal the One-time passcode that was automatically filled in. Copy the revealed numeric passcode to your clipboard. Click Save. Please pause approximately 60 seconds before proceeding to the next step.

Verify Your Identity

On the EAGLEi webpage, locate the Verification Code field and paste the LastPass One-time passcode. Click Connect.

5 MFA Shared Login - LastPass (3)

Verify Your Identity will display the shared username and prompt for an additional Verification Code. Paste the LastPass One-time passcode. Click Verify.

6 MFA Shared Login - LastPass (4)

Distribute Shared Login Credentials

In LastPass, edit the EAGLEi account. Click the Share icon (bottom left of screen) and enter a Recipient Email Address for one or more authorized team members. Typically, do not click Allow Recipient to View Password. Click Share.

Reference the Shared Login Authorized User Setup Instructions below to continue setup.

Get more information about LastPass Sharing.

7 MFA Shared Login -LastPass Share Site With Recipient

Shared Login Authorized User Setup Instructions

Once an Admin has shared the EAGLEi Account from LastPass to an authorized team member, the team member will complete the following steps.

Step 1

Accept the Shared Login Credentials

In their inbox, the authorized team member will receive an email from LastPass and click the Accept Shared Data link to launch LastPass. LastPass will open to the Accept Share screen prompting the team member to name the account, such as EAGLEi Portal, select a folder and click Save.

If the Accept Share screen does not automatically appear, the team member can open LastPass, locate Sharing Center on the left navigation pane, locate the Shared with Me tab, locate the Pending section, hover over the EAGLEi Portal and click Accept.

For our example instructions, we assume that LastPass has been installed on the computers for each person or authorized user who is sharing an EAGLEi user login.
Step 2

Use Password Manager to AutoFill

Going forward, when logging into EAGLEi, each authorized user can click the LastPass icon to auto-fill the shared username and password.

Accept the Shared Login Credentials

In their inbox, the authorized team member will receive an email from LastPass and click the Accept Shared Data link to launch LastPass. LastPass will open to the Accept Share screen prompting the team member to name the account, such as EAGLEi Portal, select a folder and click Save.

8 MFA Shared Login Email-Authorized User LastPass (1)

9 MFA Shared Login Email-Authorized User LastPass (2)

If the Accept Share screen does not automatically appear, the team member can open LastPass, locate Sharing Center on the left navigation pane, locate the Shared with Me tab, locate the Pending section, hover over the EAGLEi Portal and click Accept.

10 MFA Shared Login Email-Authorized User LastPass (3)

For our example instructions, we assume that LastPass has been installed on the computers for each person or authorized user who is sharing an EAGLEi user login.

Use Password Manager to AutoFill

Going forward, when logging into EAGLEi, each authorized user can click the LastPass icon to auto-fill the shared username and password.

11 MFA Shared Login Email-Authorized User LastPass (4) Login